Ezili Swim is happy to accept exchanges and refunds on all of our full-price pieces bought online. We have a 14 day return policy, which means you have 14 days after receiving your item to request a return and 28 days after receiving your item to have sent back your item.
We only ask that the following requirements are met:
- Items have not been worn, damaged or washed, and are still in a saleable condition
- Items have not been altered in any way
- There are no marks or stains on any items
- All tags and hygiene seals must still be in place
- [Refunds only] You have submitted a refund request via your My Account > Orders area
- [Refunds only] We have accepted your refund request (you will receive an email from us confirming this)
- [Exchanges only] You email us at firstname.lastname@example.org with your order number and exchange request and we will be happy to help
- You return the items to us using a shipping method that includes a tracking number and insurance (in the event the item does not arrive at our depot, we will require both of these to deal with your refund. Failure to provide us with this information will mean we cannot send you your refund)
SUBMITTING REFUND REQUESTS
Before you return an item to us you must have approval from us first.
To obtain this, you need to submit a refund request by clicking here.
We will respond to refund requests within 24 hours (excluding weekends). If we need further information from you, we will communicate this to you. For example, for faulty items, we may need photographic proof.
You will receive an email notification when we have responded to your refund request. You can also access your previously submitted refund requests by clicking here.
We are happy to accept exchanges on a different size of the same item purchased. Please contact email@example.com with your order number and exchange request and we will be happy to help. Alternatively, you can use our contact form here.
GOOD TO KNOW BEFORE PURCHASING
We regret that the delivery cost incurred for returning items to Ezili Swim, for either exchange or refund are not covered by us.
In order for a full refund to be issued on any of our bikinis, the full set (top and bottom) must be received. We cannot offer any refunds on partial returns.
Sale items qualify for exchange only.
Please Note: Any returned items will be thoroughly inspected when received and will be returned to the customer if they do not meet our return policy guidelines.
Refund requests received outside of the 14-day time frame will not be accepted.
We aim to process returns as quickly as possible, within 3 business days after the item is received and inspected.
Rest assured we take great pride in the quality of all of our garments. Before any orders are dispatched, each piece is personally quality checked by our team to minimise any risk of an item being delivered faulty.
Whilst we hope this never happens any pieces received in a damaged condition or where a manufacturing fault has occurred are applicable for a full refund or exchange within 30 days of receipt.
To inform us of a faulty item, please follow the Refund guidelines stated above.
Please Note: We will not accept faults caused by wear and tear or failure to follow care instructions.